Our new Outpatient Health Center opens July 27

Terms of Use

Last Updated: June 10, 2026

Welcome to The MetroHealth System (“MetroHealth,” “we,” “our,” or “us”) website and online services (“Website”). By accessing or using this Website, you agree to the Terms of Use which govern your access to our Website and our Privacy Policy. If you do not agree, please do not use the Website.

If you believe you are experiencing a medical emergency, call 911 immediately or go to the nearest emergency department.

Use of the Website

MetroHealth provides this Website for informational, educational, and healthcare-related purposes. You may use the Website only for lawful, personal, and non-commercial purposes.

You agree not to:

  • Use the Website in violation of any law or regulation
  • Attempt unauthorized access to Website systems or accounts
  • Interfere with Website functionality or security
  • Share login credentials with unauthorized persons
  • Use Website content for commercial purposes without permission

You may use this site to:

  • view content, including pictures and videos
  • transmit and post your thoughts and comment. “Transmit” will include transmission by uploading, posting, e-mail or otherwise. You must be at least 18 years old to post any content on this Site.

As a guest of this Site, you agree that you will not:

  • violate any local, state, federal and international laws and regulations, including but not limited to copyright and intellectual property rights laws;
  • post any individually identifiable health information including your or another patient’s pictures;
  • provide medical advice or medical commentary;
  • purposefully attempt to steer away MetroHealth patients;
  • transmit any material that is unlawful, disruptive, threatening, profane, abusive, harassing, embarrassing, tortuous, defamatory, obscene, libelous, or is an invasion of another person’s privacy, is hateful or racially, ethnically or otherwise objectionable as solely determined at MetroHealth’s discretion;
  • impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity;
  • transmit any material that you do not have a right to make available under any law or under contractual or fiduciary relationships; transmit any material (by uploading, posting, e-mail or otherwise) that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party;\
  • transmit any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes" or any other forms of solicitation;
  • transmit any material that contains software viruses, worms, disabling code, or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
  • harass another; or collect or store, or attempt to collect or store, personal data about third parties without their knowledge or consent; or to share confidential pricing information of any party.
  • MetroHealth reserves the right to monitor, prohibit, restrict, block, suspend, terminate, delete, or discontinue your access to any Social Media Site, at any time, without notice, for any reason and at its sole discretion. MetroHealth reserves the right to remove, delete, block, filter or restrict by any other means any materials on this Site at MetroHealth’s sole discretion.
  • YOU UNDERSTAND AND AGREE THAT YOU HAVE NO EXPECTATION OF PRIVACY WITH REGARDS TO ANY ACTIVITY ON THIS SITE. METROHEALTH MAY DISCLOSE YOUR COMMUNICATIONS AND ACTIVITIES WITH METROHEALTH IN RESPONSE TO LAWFUL REQUESTS BY GOVERNMENTAL AUTHORITIES, INCLUDING PATRIOT ACT REQUESTS, JUDICIAL ORDERS, WARRANTS OR SUBPOENAS, OR FOR THE PROTECTION OF METROHEALTH RIGHTS. YOU AGREE THAT IN THE EVENT THAT METROHEALTH EXERCISES ANY OF ITS RIGHTS HEREUNDER FOR ANY REASON, METROHEALTH WILL HAVE NO LIABILITY TO YOU.
  • By posting any content on this Site, you grant to MetroHealth an irrevocable right to reproduce, distribute, publish, or display such content and the right to create derivative works from your content, edit or modify such content and use such content for any MetroHealth purpose.

MetroHealth reserves all rights not expressly granted in these Terms.

Other Terms and Policies

Social Media Terms of Use

No Medical Advice

Information provided through the Website is for general informational purposes only and does not constitute medical advice, diagnosis, or treatment.

Use of the Website does not create a doctor-patient relationship unless specifically stated otherwise.

Always seek the advice of your physician or qualified healthcare provider regarding medical conditions or treatment decisions. Never disregard professional medical advice because of information obtained through this Website. Any reliance on such information is at your own risk.

Intellectual Property

All Website content, including text, graphics, logos, images, videos, and software, is owned by or licensed to MetroHealth and protected by applicable intellectual property laws.

You may print or download Website materials for personal, non-commercial use only. You may not copy, distribute, modify, repost, or commercially exploit Website content without prior written permission from MetroHealth.

User Content

If you submit or upload content to the Website, including messages, comments, images, or other materials, you represent that you have the legal right to share such content.

By providing content, you grant MetroHealth a nonexclusive, royalty-free license to use, reproduce, display, and distribute that content in connection with operation of the Website.

You are responsible for the content you submit.

Third-Party Links

The Website may contain links to third-party websites for convenience or informational purposes. MetroHealth does not control or endorse third-party websites and is not responsible for their content, security, or privacy practices.

Text Messaging Communications

If you choose to communicate with MetroHealth by text message, you acknowledge that text communications may not be fully secure.

By opting into text messaging services, you consent to receive messages related to appointments, healthcare reminders, billing notifications, and other healthcare communications. Standard message and data rates may apply.

You may opt out of text communications at any time by following the instructions provided in the messages.

Online Payments

MetroHealth may offer online payment services through secure platforms. You are responsible for maintaining the confidentiality of your payment and account information.

Additional terms may apply to payment services.

Disclaimer of Warranties

The Website is provided “as is” and “as available” without warranties of any kind, express or implied.

MetroHealth does not guarantee that:

  • The Website will always be available or error-free
  • Information is complete, accurate, or current
  • The Website is free from viruses or harmful components

Your use of the Website is at your own risk.

Limitation of Liability

To the fullest extent permitted by law, MetroHealth shall not be liable for any indirect, incidental, consequential, or special damages arising from or related to your use of the Website.

Indemnification

You shall defend, indemnify, and hold MetroHealth and its organizational affiliates and their respective officers, directors, employees, contractors, agents, successors and assigns harmless from and against, and shall promptly reimburse them for: any and all losses, claims, damages, settlements, costs, and liabilities of any nature whatsoever (including reasonable attorneys' fees) to which any of them may become subject arising out of, based upon, as a result of, or in any way connected with, your posting of any content to a Social Media Site, any third-party claims of infringement or any breach of this Policy.

  1. YOU EXPRESSLY ACKNOWLEDGE THAT YOU ASSUME ALL RESPONSIBILITY RELATED TO THE SECURITY, PRIVACY, AND CONFIDENTIALITY RISKS INHERENT IN SENDING ANY CONTENT OVER THE INTERNET. By its very nature, a Web site and the Internet cannot be absolutely protected against intentional or malicious intrusion attempts. MetroHealth does not control the THIRD PARTY SITES and the Internet over which you may choose to send confidential personal or health information or other content, and, therefore, MetroHealth DOES NOT WARRANT ANY SAFEGUARD AGAINST ANY such interceptions or compromises to your information. When posting any content on an Internet site, you should think carefully about your own privacy in disclosing detailed or private information about yourself and/or your family. Furthermore, MetroHealth does not endorse products, services, views or content displayed on the social media sites.

Governing Law

You agree that these terms and conditions and any claim or dispute relating to your use of this Site shall be governed by the laws of the State of Ohio, without regard to its conflict of laws provisions and you agree to be bound by and subject to the exclusive jurisdiction of the local, state or federal courts in Cuyahoga County, Ohio.

Changes to These Terms

MetroHealth may update these Terms at any time. Updated Terms will be posted on this page with a revised effective date. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

Termination

MetroHealth reserves the right to suspend or terminate access to the Website at any time and for any reason without prior notice.

Dispute Resolution

Any disputes related to these Terms or the Website shall be resolved individually and may be subject to mediation.

By using the Website, you waive any right to participate in a class action lawsuit or jury trial to the extent permitted by applicable law.

Severability and No Waiver

No waiver by MetroHealth of any term or condition set out in these Terms of Use shall be deemed a further or continuing waiver of such term or condition, and any failure by MetroHealth to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision. If any part of these Terms of Use is held invalid or unenforceable, it will be held to the minimum extent required by law, or removed from the Terms of Use, all other parts of these Terms of Use are still valid and enforceable. The parties further agree to replace such invalid or unenforceable provision of these Terms of Use with a valid and enforceable provision that will achieve, to the fullest extent possible, the economic, business, and other purposes of such invalid or unenforceable provision.

Contact Information

For questions regarding these Terms of Use, please contact:

The MetroHealth System
2500 MetroHealth Drive
Cleveland, Ohio 44109

Phone: 216-778-7800